The Importance of Feedback

At Buckley Jolley we place a lot of value on communication. Our office is structured so that we are constantly communicating with all members of our team. We pride ourselves on making sure our clients have open channels with us as well. We want you to know what we know.

Objective showing feedback is an important part of any sale. It is a great tool to use in interpreting how potential buyers feel about your home, as well as a great way for you to see how you can help market it better. Getting to know your feedback might help insure you a quicker sale.

When your home has a showing, our staff makes every attempt to receive feedback from the showing agent. On the three consecutive days after your showing, seven days a week, we call for feedback. After three days, if we cannot get a response from agent, we will make sure you know that too.

Being able to speak with the showing agent directly allows us to see if there are questions their buyers need answered or any additional documents they might need. We are also calculating their interest level. A positive showing might need a follow-up call in a few days to see where the buyers are in the process of choosing their home.

On occasion, the feedback you receive is not positive. All feedback is worthwhile. Knowing how to use your feedback to your advantage makes you a smart seller.

For example, if you are hearing comments such as “the house seems dark”, for future showings this might be easily remedied by turning on lights and opening drapes.

Our goal for our sellers is to sell their home in the smartest way possible, together we can use feedback to get that job done.