Planning a Move?

Here are a few questions to ask when interviewing your moving company to know if you are getting the right people to do the job. Knowing that your belongings are in good hands will help ease your transition into your new home.

* Do they have references?

* How long have they been in business?

* Will the company itself handle your move, or will they sub-contract part or all of it?

* Is your estimate binding or non-binding? A binding estimate offers a firm price, while a non-binding provides a general idea of what the moving costs will be. The final cost is based on actual weights and transportation charges.

* How long is the estimate valid?

* Who is responsible for packing? What is the liability for boxes you pack yourself?

* Can boxes from other places, such as a grocery store, be used?

* Are there additional surcharges for things like parking problems, road access, street accessibility, delivery time restrictions or if there are any stairs or elevators involved?

* When is payment due?

* Does the company have a gratuity policy? What will the movers will expect?

* Will the contents of my home be on one truck the entire time?

* If the company does not pickup or deliver within the promised time and it is clearly their fault, will they reimburse you for out of pocket expenses, such as lodging and meals?

* Will you be provided with information for a destination agent who will be responsible for clearance and delivery of your shipment?

* Is the insurance coverage being offered comprehensive and underwritten by a reputable Insurer?

* What is the process of filing a claim?

* When filing a claim, will you be reimbursed based on the damage and the item’s depreciated value or on your cost to replace the item?